Showroom

1. Where is your showroom located?

Global Views has showrooms around the world. Our Middle East showroom is located in Riyadh, Saudi Arabia. You can get directions here.

2. What are the store opening times?

Global Views showroom in Riyadh is open from 9.30 AM to 11.00 PM Saturday to Thursday and from 4.00 PM to 11.00 PM on Friday.

3. What do you sell?

Global Views sells a wide range of furniture, home accessories, lighting, and textile. Our collections include sofas, dining tables, chairs, cabinets, consoles, coffee tables, sculptures, vases, and artisanal accessories.

Shopping

1. How do I shop online?

With Global Views you can shop as a guest user, without creating an account, or you can sign up and become a user. Buying online is as simple as adding the product you like to your cart and checking out.

Here are a few simple steps to shop

  • Choose all products you like and add to your cart.
  • Confirm your shopping cart and proceed to checkout.
  • Enter your email address.
  • Provide delivery information and contact details
  • Continue to payment and select your preferred payment method.
  • Complete your order
  • You will receive order confirmation along with shipping details and Air Way Bill (AWB) reference to track your order.
  • You order will be delivered in 2-3 working days upon payment and confirmation.
2. Can I purchase items over the phone, for delivery or collection from store?

Yes. For those who do not want to shop online, you can call our customer service number (+966 11 288 3366) and place your order. Our customer service personnel will help you with placing your order and ensure it is delivered to your address.

3. Are your prices online the same as in store?

The prices displayed on the website will generally be the same as store prices.

Delivery

1. Where do you deliver?

At present we deliver everywhere within Saudi Arabia.

2. How do you deliver?

Global Views has partnered with SMSA and Aramex to deliver the orders within KSA.

3. Do you charge for delivery?

For all orders within KSA that are above 200 SAR, delivery is free. Order below 200 SAR will be charged a delivery fee of 28 SAR.

4. How long does it take to get my order?

The order will be delivered within 2 -3working days of completion of order.

5. Can I change my delivery address or contact number after placing the order?

Yes. Call customer service at +966112883366 immediately if you need to make changes to your address or contact after placing the order. The address can be updated if it is provided within 12 hours of placing the order.

Payment

1. How can I pay for my order?

You have three options for payment- Credit/debit card, Bank Transfer, and Cash on Delivery. Those interested in Bank Transfer must call customer service at +966112883366 to get the bank account details.

2. Is it safe to use Credit Card on your site?

Yes. Our website is designed with user safety and security as a top priority. We take extra precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Sensitive information (such as credit card data), when collected, is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to Personally Identifiable Information (PII). The computers/servers in which we store PII are kept in a secure environment. We can assure you a secure shopping experience on this website.

Wholesale

1. Can I place a corporate order?

Interior Designers, Hospitality Professionals, and others interested in corporate purchase should head to the Wholesale Registration page. Once you register with your details our wholesale team will get in touch with you and provide you with login credentials. With this you can log in and view our entire range of collections available. Our wholesale team will coordinate with you from there on by providing quotations and helping with purchase.

2. Are there Customs Duties for international orders?

Yes. The Customs Duties depend on the country the order is shipped to and the commodities shipped.

Warranty

1. What warranty does Global Views have for its products?

Global Views offers a one-year warranty. These defects do not include wear and tear incurred by regular use or accidental damage by owner. For further information, please contact customer service at customercare@bas.sa or +966112883366 with your concerns/queries.

Tracking Orders

1. How do I track my order status?

After placing the order a link will be sent to you by email along with your Air Way Bill (AWB) Reference number. Visiting this link and entering the AWB reference number will allow you to track your order status.

Cancellations and Returns

1. Can I cancel my order?

Yes. You can cancel your order by immediately calling customer service at +966112883366. Cancellations must be done within 12 hours of placing the order.

2. Can I return my order?

Yes. Your order can be returned within 7 days of receiving it. Contact our customer service at customercare@bas.sa or +966112883366. Refer to our shipping and delivery policy to learn more details.

3. What can I do if I receive damaged products?

If you receive a damaged product you must immediately contact our customer service at customercare@bas.sa or +966112883366. We will evaluate the damage and accordingly your product will be replaced.

Interior Design Services

1. How can I have my home furnished with Global Views products?

You can select the products you like from our website or visit our showroom in Riyadh to explore more options. Our sales representatives can help you select product combinations that are ideal for your home.

2. Can I get interior designing help for my rooms?

Yes. We offer interior design consultation at Global Views. Click here and submit your details. We will get in touch with you to discuss your needs.

3. How do I meet one of your designers for a consultation?

You can schedule an appointment with our designers by submitting your details here. We will contact you and arrange a meeting according to your convenience.

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